20 Best Freshdesk Alternatives For 2024

Any business must provide excellent customer service, and having the correct helpdesk software may make all the difference. Even though Freshdesk is a well-liked option for many businesses, it’s crucial to look into other options to make sure you’re using a solution that fits your unique requirements and preferences. We’ll examine some notable Freshdesk substitutes in this post, emphasizing their features and advantages.

Few Best Alternatives Of Freshdesk

1. Zendesk:

Key Features:

i. Multichannel Support:

Email, chat, social media, and phone interactions with customers can all be managed by organizations with Zendesk.

ii. Automation and Workflow:

By automating repetitive processes, the platform speeds up response times and boosts productivity all around.

iii. Advanced Analytics:

In-depth information about customer interactions, agent performance, and the general effectiveness of support teams can be obtained using Zendesk’s reporting and analytics tools.

iv. Customization:

Companies can alter Zendesk to meet their particular requirements, guaranteeing a customized customer service encounter.

v. Scalability:

Because of its scalability, Zendesk can be used by both small and large businesses.

2. Zoho Desk:

Key Features:

i. Affordability:

Smaller organizations find Zoho Desk appealing because it offers an affordable solution without sacrificing capabilities.

ii. Integration with Zoho Suite:

A more unified and efficient business operation is made possible by the seamless interaction with other Zoho applications.

iii. AI-powered Automations:

By using artificial intelligence to automate tedious operations, Zoho Desk improves the effectiveness of support procedures.

iv. Multi-Channel Support:

Companies are able to handle client inquiries through a variety of channels, guaranteeing a unified and cohesive support experience.

v. Customization:

Businesses may modify Zoho Desk to meet their unique needs thanks to its customizable features.

3. HubSpot Service Hub:

Key Features:

i. CRM Integration:

The HubSpot CRM and Service Hub interface with ease to provide a single platform for managing customer data and interactions.

ii. Automation and Ticketing:

Support procedures are streamlined by automated ticketing and workflow solutions, which enables teams to address client issues more quickly.

iii. Knowledge Base Management:

Strong knowledge base management is provided by the platform, guaranteeing that consumers and support staff can access pertinent data.

iv. Customer Feedback Tools:

Companies are able to collect and examine client input, which makes it easier for support services to keep getting better.

v. User-Friendly Design:

HubSpot Service Hub’s intuitive design makes it easy for teams to navigate and collaborate effectively.

4. Help Scout:

Key Features:

i. Shared Inboxes:

With Help Scout’s shared inboxes, team members can collaborate on client inquiries and work together more effectively.

ii. Knowledge Base Management:

Teams may more easily access and exchange information because to the platform’s simplification of knowledge base administration.

iii. Third-Party Integrations:

Help Scout’s seamless integration with a range of third-party apps increases its capability and improves efficiency.

iv. Simplicity:

Because of its emphasis on simplicity, the platform is a great option for companies that appreciate clear-cut, user-friendly solutions.

v. Collaborative Customer Support:

The collaborative capabilities of Help Scout improve teamwork and communication when resolving client issues.

5. Kayako:

Key Features:

i. Omnichannel Support:

With the help of Kayako, companies can centrally manage client communications across many channels.

ii. Automation and Workflow:

Through automation, the platform expedites ticket management, cutting down on manual labor and speeding up response times.

iii. Robust Reporting:

Businesses can make informed decisions based on data thanks to Kayako’s reporting services, which provide in-depth insights into consumer interactions.

iv. Customer Satisfaction Focus:

Kayako is appropriate for companies that place a high value on satisfying their customers since it places a heavy emphasis on customer satisfaction.

v. Integration Capabilities:

Because Kayako easily connects with other technologies, the ecosystem of assistance is made more cohesive and efficient.

6. Freshservice:

Key Features:

i. IT Service Management:

With capabilities like asset management, change management, and incident management, Freshservice is especially made for IT service management.

ii. Integration with Freshworks Ecosystem:

Freshservice, a component of the Freshworks ecosystem, easily interfaces with other Freshworks products to provide a cohesive approach to business solutions.

iii. User-Friendly Interface:

The user-friendly interface of the platform facilitates fast management and resolution of support requests by IT staff.

iv. Automation and Self-Service Options:

Self-service options and automation technologies enable consumers to fix common problems without the assistance of the support personnel.

v. Scalability:

Because of its scalability, Freshservice can be used by both small and large firms with complicated IT support requirements.

7. Intercom:

Key Features:

i. Live Chat and Messaging:

Because Intercom focuses on live chat and messaging, it’s the perfect choice for companies that want to engage with customers in real time.

ii. Customer Data Management:

By combining client data, the platform enables support workers to tailor conversations and offer focused assistance.

iii. Product Tours and Onboarding:

Businesses can easily take clients through their products or services with the aid of Intercom’s product tours and onboarding tools.

iv. Automations:

Proactive client involvement is made possible by automation systems, which take care of problems before customers ever get in touch.

8. Freshchat:

Key Features:

i. In-App Messaging:

Freshworks created Freshchat, which specializes on in-app messaging and gives companies a way to interact with customers inside their apps.

ii. Chatbots and AI:

The platform provides chatbots driven by AI that can handle simple inquiries, freeing up support staff to deal with more complicated problems.

iii. Channel Integration:

To offer a unified messaging experience, Freshchat interacts with a number of communication channels, such as Facebook Messenger and WhatsApp.

iv. Customizable:

Because of Freshchat’s great degree of customization, companies may mold the platform to suit their branding and communication needs.

9. Jira Service Management:

Key Features:

i. IT Service Management:

With capabilities like incident, problem, and change management, Jira Service Management—a component of the Atlassian suite—is made for IT service teams.

ii. Advanced Reporting:

Teams may monitor performance metrics and pinpoint areas for development by utilizing the platform’s comprehensive reporting and analytics features.

iii. Powerful Automation:

Jira Service Management uses automation to improve the effectiveness of IT support procedures and optimize operations.

iv. Scalability:

Jira Service Management scales in accordance with the complexity of IT service requirements, making it appropriate for both small and large firms.

10. Salesforce Service Cloud:

Key Features:

i. CRM Integration:

A single platform for customer care and relationship management is provided by the seamless integration of Salesforce care Cloud with Salesforce CRM.

ii. Knowledge Base:

The knowledge base provided by the platform is extensive, guaranteeing that customers and support staff can access current and reliable information.

iii. AI-Powered Insights:

AI-driven analytics and insights improve decision-making by offering insightful data on consumer trends and interactions.

iv. Customer Engagement Tools:

Personalized emails and surveys are just a couple of the proactive client interaction options available in Salesforce Service Cloud.

11. Deskpro:

Key Features:

i. Unified Helpdesk:

Deskpro offers a unified helpdesk system with live chat, ticketing, and knowledge base management.

ii. Customizable Workflows:

Workflows can be customized by businesses to meet their own needs and procedures.

iii. Multi-Channel Support:

Deskpro facilitates communication over a number of platforms, such as social media, chat, and email.

iv. Self-Service Options:

Self-service capabilities on the platform let users find solutions to frequently asked questions without needing help from a representative.

12. Groove:

Key Features:

i. Shared Inbox:

Groove focuses on team email management by giving users access to a shared inbox for effective customer email handling.

ii. Automation and Macros:

Time is saved and reaction times are improved by automating repetitive processes with the use of automation tools and macros.

iii. Analytics and Reporting:

The analytics and reporting tools in Groove provide information about customer satisfaction and team effectiveness.

iv. Integration Capabilities:

Popular CRMs can be integrated with the platform to give customer interactions a more linked approach.

13. LiveAgent:

Key Features:

i. All-in-One Helpdesk:

With tickets, email support, live chat, and a call center integrated right into the platform, LiveAgent provides a full solution for client interactions.

ii. Social Media Integration:

Businesses may handle client inquiries from social media networks like Facebook and Twitter thanks to the platform’s integrations.

iii. Knowledge Base:

With LiveAgent’s comprehensive knowledge base system for self-service, users can locate solutions to frequently asked queries.

iv. Multilingual Support:

LiveAgent’s international features make it appropriate for companies with a worldwide clientele.

14. HappyFox:

Key Features:

i. Automations and AI:

HappyFox uses AI and automation to improve the effectiveness of support workflows and expedite ticketing procedures.

ii. Self-Service Portals:

With the help of the platform, companies can set up self-service portals that let clients solve problems on their own.

iii. Multi-Channel Support:

HappyFox guarantees a flawless client experience by supporting a variety of communication channels, such as chat, email, and social media.

iv. Integration Capabilities:

The ability to integrate third-party applications and CRMs makes the support ecosystem more interconnected.

15. Kayako Fusion:

Key Features:

i. Personalized Customer Journeys:

With an emphasis on customized customer journeys, Kayako Fusion enables companies to customize support interactions according to the profiles and past activities of their customers.

ii. Automation and Workflow:

The platform provides automation capabilities to improve efficiency of the support crew by streamlining repetitive processes.

iii. Customer Satisfaction Metrics:

With its features for monitoring and evaluating client satisfaction indicators, Kayako Fusion offers insights into the caliber of its services.

iv. Integration Options:

The platform’s functionality and interoperability with current business systems are improved through integrations with a range of third-party applications.

16. SysAid:

Key Features:

i. IT Service Management:

With capabilities like asset management, service level management, and incident management, SysAid is an expert in IT service management.

ii. Automation and Self-Service:

SysAid gives consumers the ability to self-serve and automate repetitive operations so they can handle frequent problems.

iii. Mobile Accessibility:

Support workers can handle tickets and offer assistance while on the go with the help of the mobile app provided by the platform.

iv. ITIL Framework Compliance:

SysAid is appropriate for companies that follow IT service management standards because it conforms to ITIL (Information Technology Infrastructure Library) best practices.

17. ProProfs Help Desk:

Key Features:

i. Simple Ticketing System:

A user-friendly ticketing system is provided by ProProfs Help Desk to handle client enquiries.

ii. Knowledge Base Creation:

Businesses can use the platform to set up and maintain a knowledge base for self-service assistance.

iii. Automation and Alerts:

To keep support teams informed and responsive, ProProfs has real-time notifications and automation options.

iv. Customer Feedback Tools:

Companies can gather and examine client feedback to keep their support services getting better.

18. TeamSupport:

Key Features:

i. B2B Customer Support:

TeamSupport is made especially for B2B customer service, meeting the special requirements of companies who provide services to other companies.

ii. Collaboration Tools:

With tools like shared ticket views and internal chat, the platform places a strong emphasis on collaboration and guarantees productive teamwork.

iii. Customer Health Monitoring:

Tools for tracking client health and spotting any problems before they get out of hand are included in TeamSupport.

iv. Customizable Reporting:

Businesses are able to monitor performance indicators and trends over time with the help of robust reporting options.


To sum up, companies assessing Freshdesk alternatives must to thoroughly evaluate their unique needs, considering aspects like cost, ease of integration, expandability, and user-friendliness. The decision ultimately comes down to the particular requirements and preferences of the company, as each of these options has certain qualities and advantages to offer. Businesses may make well-informed selections by conducting comprehensive trials and demos to make sure the customer support solution they choose completely fits their goals and objectives.

About the author

Nidhi Vats

Nidhi is a freelance tech and finance writer who covered business software and technology for Alternativoj.